Office Hours: The Sou’wester Office is open from 9am to 9pm PST and can be reached via 360-642-2542. Calls outside of office hours are for emergencies only.
Dogs: We allow canine guests in our trailers and cabins. There is a one time $20 cleaning fee. We ask that you bring blankets to cover bedding and furniture. Washington State Law requires all dogs to be on leashes and we trust that you will be responsible for your dog while you are here.
Cancellations: We appreciate as much notice as you can give us when your plans change. To avoid being charged, our policy states that cancellations should be made 7 days prior to arrival. Cancellations made less than 7 days (but more than 48 hours) are subject to a $30 fee. Cancellations made less than 48 hours before your stay will be charged full price.
If you are cancelling your reservation due to a severe weather warning, you will be charged for your stay and issued a gift certificate to come at a later date.
Damages: We reserve the right to charge you for damages beyond normal wear and tear including cleaning fees. Please let us know if something has broken during your stay or you have noticed something that requires our attention. We have designated towels for dogs and/or clean-up from outdoor recreation on the lodge porch. Please do not use white bath towels those purposes.
Keys: Due to the nature of our unique spaces, our keys are often old and difficult to replace. We charge $25 for lost keys.
Quiet Hours: In order to respect our neighbors and fellow guests, quiet hours are from 10pm – 9am.
Alcohol: We sell beer and wine for you to enjoy in your rooms or immediate outdoor vicinity. Per Washington State Law, open containers are not allowed in public areas. If you would like to rent an area for a group gathering with alcohol present, please contact us for information.
Smoking: No smoking in our spaces (cigarettes or otherwise).
Cars & Parking: We can accommodate one vehicle per party. Overflow parking available upon request.
Other Contact Information:
Accommodations & Reservation Questions: email@example.com
Wedding Inquiries: firstname.lastname@example.org
Music Booking Inquiries: email@example.com
Wellness Program Questions: firstname.lastname@example.org
General Inquiries: email@example.com